We are happy to help our customers for better (re)sales. That is why from Monday to Friday there is always an enthusiastic team ready to help. We speak your language!
Atmosphere is increasingly important for today’s consumer, which is why OutTrade is continuously working on keeping the database up-to-date with videos, atmospheric photos and product texts. That atmosphere is also reflected in our full-colour packaging designs with clear universal pictograms and beautiful atmospheric images. The marketing team is continually meeting the high standards of today’s market. Where listening and developing together with the customer is central.
The basic products are available from stock from the warehouse in the Netherlands or can be shipped directly by container from the factory. Mixed containers are possible for a large number of product groups. A lot of attention is also paid to optimizing packaging, so that high transport costs can be reduced.
All our products come with a 2-year warranty in the event of a technical defect. If technical defects occur within the warranty period, your complaint will be handled by our service desk. You can send an email to our email address service@outtrade.eu or call our office.
Depending on the problem, products can be returned and repaired, credited or replaced with a new product. All complaints are noted and can therefore be used for future improvement of the product.
You are welcome in our showroom to get new ideas!
We can advise you on the different heating elements we offer from our SunRed range or which BBQ suits your store best. Only for our business relations it is possible to visit the showroom. Feel free to let us know if you want to visit and we will take care of the coffee!
To comply with current COVID regulations in this challenging time and to keep as safe as possible, there are various ways to get inspiration in our showroom. Of course, everything is possible at a distance of 1.5 meters and according to the regulations of the RIVM.
It is also possible to request a video call with your account manager. This can be done online via WhatsApp, Facetime, Google Meet, Teams or another desired medium. Feel free to let us know what your preference is.
